Technical HA Trainer

from 5 to 10 year(s) of Experience
₹ 3,00,000 - 6,50,000 P.A.

Job Description

Roles and Responsibilities

Technical executive have must know AC, WM and Refrigerator basic and technical knowledge, Should understand Technology ,software and drivers required for electronic systems. Mainly know the solution of the Issue.


Technical trainings and Workshops:

a. Carry out regular technical trainings and seminars for both authorized service centers and dealer service centers.

b. Ensure the average turnaround times for query resolution are adhered to, and work towards minimizing the same and hence lead to increasing the service effectiveness.


Technical Support:

a. Resolve the direct technical queries from customers.

b. Ensure average turnaround times are maintained for query resolution.

c. Support the sales team on any technical aspects of the products.

d. Provide support to Demo products through in house service centers.

e. Share the Weekly and monthly failure report

f. Coordinate with HO technical team

g. Monitor the quality issue.

h. Take the quality issue solution from HO technical team.





Desired Candidate Profile

Requirements:

a) Bachelor’s degree (highly advantageous).

b) 6 years of experience as a technical trainings (essential).

c) Fantastic organizational and leadership skills.

d) Excellent communication and interpersonal skills.

e) Works well under pressure and meets tight deadlines.

f) Strong decision-making and problem-solving skills.

g) Ability to maintain focus while working individually.

h) Strong time management skills.



Role:Assistant Manager/Manager-(Technical)

Salary: 3,00,000 - 6,50,000 P.A.

Industry:Consumer Electronics, Appliances, Durables

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Employment Type:Full Time, Permanent

Education-

UG:B.Sc in Any Specialization,B.Tech/B.E. in Any Specialization,BCA in Computers

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

TTE Technology India Private Limited

Company is into Distribution of various Electronics Products
Company Info
View Contact Details+

Recruiter Name:Pooja

Contact Company:TTE Technology India Private Limited

Website:http://india-career.tcl.com