Roles and Responsibilities
Technical executive have must know AC, WM and Refrigerator basic and technical knowledge, Should understand Technology ,software and drivers required for electronic systems. Mainly know the solution of the Issue.
Technical trainings and Workshops:
a. Carry out regular technical trainings and seminars for both authorized service centers and dealer service centers.
b. Ensure the average turnaround times for query resolution are adhered to, and work towards minimizing the same and hence lead to increasing the service effectiveness.
a. Resolve the direct technical queries from customers.
b. Ensure average turnaround times are maintained for query resolution.
c. Support the sales team on any technical aspects of the products.
d. Provide support to Demo products through in house service centers.
e. Share the Weekly and monthly failure report
f. Coordinate with HO technical team
g. Monitor the quality issue.
h. Take the quality issue solution from HO technical team.
Desired Candidate Profile
a) Bachelor’s degree (highly advantageous).
b) 6 years of experience as a technical trainings (essential).
c) Fantastic organizational and leadership skills.
d) Excellent communication and interpersonal skills.
e) Works well under pressure and meets tight deadlines.
f) Strong decision-making and problem-solving skills.
g) Ability to maintain focus while working individually.
h) Strong time management skills.
Salary: 3,00,000 - 6,50,000 P.A.
Employment Type:Full Time, Permanent
UG:BCA in Computers,B.Tech/B.E. in Any Specialization,B.Sc in Any Specialization
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
TTE Technology India Private Limited